Returns & Exchanges
At tonies®, we want you to be completely satisfied with your fashion purchases, which is why we offer a 30-day return window for all unworn apparel in its original packaging. If your items don't fit or meet your expectations, our streamlined process ensures a quick exchange or full refund.
Initiate Your Return
Visit our online returns portal and enter your order number and zip code to select the items you wish to send back.
Prepare the Package
Place the unwashed, unworn items with original tags attached into the original shipping mailer or a secure box of your choice.
Attach the Label
Print the prepaid shipping label provided via email and securely affix it to the outside of your return package, ensuring any old labels are covered.
Drop Off and Track
Hand your package to the designated carrier and keep your tracking receipt; we will process your refund or exchange within 5-7 business days of receipt.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing